FAQs

This is a membership program designed to extend wholesale buying privileges and free shipping to our loyal customers to save them money and help them generate extra income.

1. You will get wholesale pricing with a significant discount on each product;
2. Free shipping to any destination within the United States (see shipping policy for details);
3. 24-hour online access to account information.

The registration fee is $199.00.

12 Calendar months from the date of registration.

Yes. If you don’t renew, you’ll lose your membership benefits and privileges.

The renewal fee is $99.00.

No, Membership privileges are not transferable.

Yes, you may cancel your membership at any time but the membership fee is non-refundable.

We value our relationship with our customers and hope you give us a chance to resolve any concerns that may lead to your cancellation decision.

Unfortunately we cannot waive membership fees. Our Preferred Customers enjoy price advantages (wholesale pricing) and free shipping which far exceeds the membership fee.

We do appreciate your business; however, due to limited space and the handling cost of keeping your products in our warehouse, we can only allow you up to 30 days of free storage. We may, at our discretion, charge a monthly storage fee after 30 days.

No.

Yes, we offer 2 types of cutting at a minimal fee of $30.00 per bale. In the Partial cut each stockfish is partly cut at a spacing distance of 1-2 inches. The stockfish is not cut all the way, and each pre-cut piece can be easily separated by hand. In the Total cut each stockfish is completely cut into 1-2 inch Loose Pieces.Please understand that partially or totally cut bales loose an average of 2 lbs. per bale due to fish dust that is blown away during cutting. At the request of the customer we may gather a part of the fish dust and ship along with the shipment.

A pre-cut bale of stockfish loses an average of 2-3-lbs of weight from the fish powder that the cutting blade produces. We attach a special bag to the stockfish cutting machine and capture 1-2-lbs of the stockfish powder that is included in each 100-lb bale shipment of stockfish.

You can place an order online any time at www.larucheimports.com; by email: sales@larucheimports.com; by calling 1-713-995-9090 or in person by visiting our corporate office at 9314 Summerbell Lane, Houston TX 77074

You can place an email or online order anytime at your convenience; Phone orders can be placed Mon.-Sat., 9:00am – 9:00pm CST; You can also place an order in person at our corporate office at 9314 Summerbell Lane, Houston TX 77074, Mon.-Fri., 9:00am – 6:00pm, CST, and Sat., 9:00am – 2:00pm. In-stock products are shipped within 48 hours and delivered in 3-5 business days. Back orders are usually shipped within 30 days. For deliveries during busy holidays like days of Christmas, Thanksgiving, New Year and other holidays, we recommend that you order well in advance.

Yes. First, if you place your order online, you will see a confirmation page after processing your order. We recommend that you print this confirmation page and keep it for your records.

We will also send you a confirmation email after placing your order, whether you order online or by phone. If you do not receive an order confirmation email, it is possible that your email address was entered incorrectly. Also, due to the high volume of orders we receive, particularly around busy holidays like Christmas,Thanksgiving, New Year and other holidays, you may experience a minor delay in receiving your email confirmation after placing your order.

If you didn’t receive any of the order confirmation messages, please call 1-713-995-9090 as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders. One of our Customer Service Representatives will be able to assist you in determining if your order was successfully processed. If the order was not successfully placed, we will be able to take your order by phone at that time.

1. If you need to cancel or change an order made online from larucheimports.com web site, you have to cancel the said order not later than 4:00 p.m. on the same day, by calling customer service at 713-995-9090. Otherwise, once the orderhas been processed and shipped, changes may not be possible and cancellations maybe treated as returns and subject to the terms of our return policy.
2. If an order was made via phone to the corporate office for delivery, you may cancel the said order on the same day before 4:00p.m.
3. If an order was made with our corporate office for local pick-up, you may cancel or change the said order at any time from 9:00 a.m. -5:30 p.m.

We will contact you if your order contains backordered items or products that were just sold out. If the product is on backorder, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open.

Sure can! Just give us a call at 1-713-995-9090 or email us: customercare@larucheimports.com and we will be happy to do that for you.

Not at this time, but we’re getting ready to launch our new rewards card program very soon! Check back in with us for more information or wait for our announcement.

Certainly! You can view an online brochure, or request that a brochure be mailed to you, by calling us at 1-713-995-5500 or email: customercare@larucheimports.com. You can also always view our full product line online any time, of course.

You can place an order online well in advance, or at any time at our corporate office located at: 9314 Summerbell Lane, Houston, Texas 77074 or by calling. 1-713-995-9090. if you place your order online, please consider delivery time of 3-5business days. Orders placed after 3.00pm on weekdays will be processed on the next business day.

For weekday pick-up from our corporate office, you may place and pick-up your order at any time Monday-Friday from 9:00 a.m. – 5:30 a.m. On weekend pick-up, our corporate office is open from 9:00a.m. -2:00 p.m.

For deliveries during busy holidays like days of Christmas, Thanksgiving, New Year and other holidays, we recommend that you order well in advance.

Simply click the Order Status link at the top of every page. Log in, enter your order number and your billing zip code and you’ll be able to review the current status of your order.

Yes you can by ordering what size of Stockfish and special cutting instructions.

Yes, we use the latest technology to ensure safe transmission of your credit card information. Our payment gateway processes are handled by Authorize.net, one of the largest and safest credit card processing companies in the world.

We accept all major credit/debit cards, such as Visa, MasterCard, American Express, and Discover.

Your credit card is charged when your order is placed.

We are a food product wholesaler and do not charge sales tax.

Absolutely. The first thing you should do is check to see if the charge you are seeing is actually a temporary hold, or pending transaction. If this is the case, you have not been actually charged.

Credit card transactions are authorized in two steps. In the first step, the payment gateway says” I want to charge $xx to card Y”. If the card has these funds available, the card company places a provisional hold on those $xx and responds ok back to the gateway. Along with that response, the card company sends the gateway some account information (such as the cardholder address). The gateway then performs the second part of the validation, checking this address against the billing address you supplied. If this match fails, the gateway tells both us and the card issuer. The funds that were placed under hold are never captured- you will not be charged.

However, it is important to note that some card issuers release these held funds in a batch process, typically one that runs overnight. Because of this, you may see the held transaction appearing in your online credit card statement for a day or two. The time it takes to release your funds is dependent entirely on your bank or Credit Card Company. If you still have any questions about this, please give us a call at 1-713-995-9090.

LaRuche Imports is committed to keeping your personal information private. We will not sell or transfer any of your personal or business data or transaction records to any outside parties. Please see our privacy policy for details.

All orders ship within 48 hours via FedEx Home Delivery or FedEx Ground. Depending on your location you should receive your order between 3-5 business days from the shipment date, except during Thanksgiving, Christmas, New Year and other holidays.

We only ship goods via regular shipping through FedEx Home Delivery or FedEx Ground. If you need your order by a specific date please make sure you place your order ahead of time.

If you are a Preferred Customer, we will ship your stockfish for free. For non-members, the freight cost for stockfish is $69.95 per bale.

No. You do not get free shipping on Stockfish or canned seafood orders if the destination of the order is within a 50 mile radius of our warehouse in Houston Texas. All customers (including Preferred Customers) are expected to pick up their products at our Houston warehouse if they are within 50 miles, or pay for shipping if they want it delivered. However, free shipping for Preferred Customers would applie to any part of the order that is going to any address within the US but outside the 50 mile radius from our Houston warehouse.

Absolutely. And it is inexpensive. Our preferred customers get free shipping within the US if the entire order is going to one address. However, if the order is split for shipment to multiple addresses, you get free shipping for one of the deliveries and pay a freight charge of $30.00 for each additional package delivery to another address. Simply give us a call at: 1-713-995-9090 and we will handle your special delivery request.

Yes, we do ship to Canada. All customers pay a freight charge for shipments to Canada because our Free Shipping benefit for Preferred Customers is only for deliveries within the USA. Please refer to our shipping policy, and call our customer service department, 713-995-9090 for a freight quote for shipments to Canada, or email: sales@larucheimports.com.

If you are not a Preferred Customer, your shipping rate will be calculated as you check-out. Our freight charges are very competitive and usually average less than $1/lb. We hope you consider signing up as a Preferred Customer and start enjoying the membership benefits of wholesale pricing and free shipping which can easily exceed your membership fee.

Stockfish:

All stockfish sales are final. However if you have any problem with your
stockfish please call the customer service line at 713-995-9090 within 48 hours of
delivery to discuss and resolve your concerns. We will exchange or refund the purchase price (excluding shipping & handling) for any product that is defective or that was shipped incorrectly as long as the item has not been opened and if returned within 30 days of purchase in its original packaging. The product must appear normal without any sign of abuse. Please call our customer service department, 713-995-9090 or email: customercare@larucheimports.com for a Returns Authorization Code before returning any product.

Note:We want you to understand that Stockfish is a product of nature and is processed under natural conditions by drying in an open fresh cold air on wooden racks. Once dried, each piece of Stockfish will always be different from another; their sizes, dimensions, color, and consistency may differ from one batch to another and their texture, thickness and smell may also vary. We will not authorize a return based on varying changes in form, variation in size dimension, smell, consistency, texture, thickness, and color as these are expected natural characteristics of the product and we have no control over those factors. For any question regarding the return policy of Stockfish, please call 713-995-9090 or email us at:customercare@larucheimports.com and we will be glad to assist you.

Canned Seafood:

We will exchange or refund the purchase price (excluding shipping & handling) for any product that is defective or that was shipped incorrectly as long as the item has not been opened and if returned within 30 days of purchase in its original packaging. The product must appear normal without any sign of abuse. Please call us at 713-995-9090 or email customercare@larucheimports.com for a Returns Authorization Code before returning any product. Please see our Return Policy for details.

No. Members are entitled to one Free Shipping, per order (to any destination greater than 50 miles from our Houston Warehouse). Once a part of the order has been shipped to any destination, additional shipments to other destinations will attract a shipping charge of $30.00 per package.

Yes, you can. All of our products are available for purchase with or without membership.

Stockfish will last for several years if not exposed to moisture. However we indicate a shelf life of 3-5 years on our stockfish product labels.

Definitely. Our preferred customers enjoy wholesale pricing that goes down as the order quantity goes up on any Dealer Pack purchase.

When you sign up an account with LaRuche Imports, Inc., you will have access to some exclusive features only available to you. You will be able to view your Order History for any order you place while signed in to your account. From there you can view the full order details, and track your order.

We are sorry but we are not able to add orders under your Account once it has already been placed. However you don’t have to worry as you can still track your order, and you will of course still receive an order confirmation. You won’t be able to view this order under your Order History when you’re logged in to your My Account page.

No problem! If you forget your My Account password, just select LOGIN in the upper right corner of our website, then click on the link that says Forgot your password? and we will walk you through the simple process to reset your password. If you would simply like to change your password, log in to your Account page, then click the link that says Change Password.

Click here to sign up for promotions and special offers.

Our customer service personnel are here to assist with answering your questions. Please contact us at 713-995-9090 (Toll Free: 1-800-430-8418) Monday – Friday from 9:00 am to 6:00 pm (CST) or you may also Contact us via email at customercare@larucheimports.com